Frequently Asked Questions

Can I use MailMyTaxes™ for any federal tax document?

Yes! MailMyTaxes.com™ supports mailing all Federal Tax documents. Whether you need to send forms, elections, or supporting documents to the IRS, we ensure your documents are mailed securely, accurately, and at the best possible rates.

Can I use MailMyTaxes™ for state taxes

Yes! MailMyTaxes.com™ supports mailing state tax documents as well. Whether you're filing forms, making payments, or sending additional documentation to state tax offices, we ensure your documents are delivered securely, accurately, and at competitive rates.

Can I use MailMyTaxes™ to mail other government documents?

No, MailMyTaxes.com™ is specifically designed for mailing tax-related documents. At this time, we do not support the mailing of other government documents. If you have questions about what types of tax documents we can handle, feel free to contact us via our support page.

Does MailMyTaxes™ cover filers residing abroad?

Yes, MailMyTaxes.com™ allows filers from anywhere in the world to securely send their tax documents to the IRS or state tax offices at the most competitive rates.

Will MailMyTaxes™ prepare my taxes for me?

No, MailMyTaxes.com™ does not prepare taxes. We are exclusively a tax mailing service, meaning we expect your tax documents to be fully completed and signed according to the IRS or state tax authority's instructions before submission. Our role is to ensure your documents are prepared for mailing, packaged correctly, and sent securely at the most competitive rates. For assistance with preparing your tax forms, we recommend using tax preparation software, consulting a CPA, or seeking other professional services.

Does MailMyTaxes.com™ provide templates or guides for tax forms?

No, MailMyTaxes.com™ specializes in providing a seamless tax mailing service. While we ensure your documents are mailed securely and efficiently, we do not offer templates, or tax preparation services. For assistance with completing your tax forms, we recommend consulting a qualified tax professional or accessing official IRS resources.

What file formats can I upload for my tax documents?

MailMyTaxes.com™ supports the upload of common file formats for your tax documents. You can upload files in the following formats:

• PDF (preferred for forms and official documents)
• JPEG or PNG (for scanned images or photos of documents)

If your file format isn't listed, or you have specific concerns, please reach out to us through the Contact Us page, and our team will be happy to assist you.

Is there a size limit for the documents I upload?

Yes, there is a size limit for document uploads. The total size of all documents in a single upload must not exceed 25 MB. If your combined files are larger than this limit, consider compressing them or splitting the upload into smaller batches. For additional assistance, please visit our support page.

Can I upload multiple documents in one mailing?

Yes, you can upload multiple documents in one mailing. However, if your submission includes different forms that need to be mailed in separate envelopes (e.g., to different IRS or state offices), each set of documents must be uploaded as a distinct mailing. Our system ensures that each envelope is prepared correctly and sent to the appropriate destination.

Can I add personal notes or instructions to my mailing?

Yes, you can include personal notes or instructions for your mailing. To ensure your requests are handled properly, please reach out to us via the support page with the details of your instructions. Our team will be happy to assist you.

How do I track the status of my documents?

MailMyTaxes.com™ keeps you informed every step of the way. You'll receive an update when we receive your document, as well as at each stage of the processing. If you select the options Add Tracking, Certified Mail, or Return Receipt, you will receive a USPS tracking link or number so you can monitor the delivery status in real-time.

Does MailMyTaxes.com™ confirm when my document has been successfully delivered?

Yes, MailMyTaxes.com™ provides confirmation when your documents have been successfully delivered if you select Add Tracking, Certified Mail, or Return Receipt when submitting your mailing. The confirmation will be sent to the email address you provided when you submitted your mailing.

What if the IRS/state tax office doesn't receive the tax mail?

MailMyTaxes.com™ strives to ensure the successful delivery of your documents. In the rare event of a failed delivery attempt, we will reattempt the mailing with a new tracking number at no additional cost. Please note that MailMyTaxes.com™ does not retain your tax documents indefinitely. If necessary, we may contact you to upload a new copy to complete the process.

How long does it take my documents to reach the tax office?

We rely on USPS for delivery, and most documents reach the IRS or state tax offices within 5 business days. However, delivery times may vary depending on the mailing destination and USPS processing times. You can track your mail in real-time using the tracking information provided after your document is sent.

Does MailMyTaxes™ provide certified mail or return receipt options?

Yes, we offer certified mail and electronic return receipts to provide confirmed delivery of your tax documents. These options give you added assurance and allow you to track the status of your mailing for peace of mind. Please make sure to select the option you want when you submit your mailing.

How does MailMyTaxes.com™ achieve unbeatable rates?

At MailMyTaxes.com™, we have streamlined our tax mailing processes to secure the best possible rates for printing and shipping. By optimizing every step of the process, we're able to pass those savings directly to you—delivering a high-quality and cost-effective solution that's unmatched in affordability and reliability.

What payment methods does MailMyTaxes™ accept?

We accept all major debit and credit cards. Additionally, you can use CashApp Pay or Amazon Pay for added convenience. We are continually working with our payment processor, Stripe, to support even more payment options in the future.

Can I cancel or edit a mailing after I've submitted it?

Yes, you can request to cancel your mail within 2 hours of submission. The cancellation window is short because of our fast processing times, which ensure your documents are prepared and sent quickly. To cancel, please contact us via the Contact Us page as soon as possible, and our support team will assist you.

Are my tax documents stored securely?

Yes, your documents are encrypted and securely stored to ensure maximum protection. Once your documents are printed, they are retained in an encrypted vault for up to 30 business days in case a delivery retry is required. After this period, they are permanently deleted from our servers to safeguard your information.

What happens if my document is rejected by the IRS/state tax office?

MailMyTaxes.com™ ensures that your tax mail is prepared and sent in compliance with the IRS and state tax office requirements. However, as we do not provide tax preparation or advisory services, we cannot guarantee that the content of your documents will be accepted by the authorities. If your filing is rejected, we recommend consulting a qualified tax professional for further assistance.

Is customer support available if I have questions or issues?

Yes, MailMyTaxes.com™ offers comprehensive support to assist you with any questions or issues you may have. You can reach us via the support page, and our support team will be happy to help.